Personal Information

• Name, email address, phone number
• Business information (company name, registration details)
• Financial information (bank details, investment history)
• Identity verification documents (passport, national ID)
• Address and location information

Technical Information

• IP address, browser type, device information
• Usage data and platform interactions
• Cookies and tracking technologies
• Log files and error reports

Transaction Information

• Investment transactions and amounts
• Trading history and preferences
• Payment processing information
• Communication records

We use your information for the following purposes:

Service Provision

• Processing investment transactions
• Facilitating mineral trading
• Providing advisory services
• Customer support and communication

Legal and Regulatory Compliance

• Know Your Customer (KYC) verification
• Anti-Money Laundering (AML) checks
• Regulatory reporting requirements
• Tax reporting obligations

Platform Improvement

• Analyzing usage patterns and preferences
• Developing new features and services
• Security monitoring and fraud prevention
• Performance optimization

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors and banks
• Identity verification services
• Cloud hosting providers
• Analytics and marketing tools

Legal Requirements

• Compliance with legal obligations
• Court orders and government requests
• Law enforcement investigations
• Protection of rights and safety

Business Partners

• Mining companies for project verification
• Investment partners for due diligence
• Professional advisors (lawyers, auditors)

We implement comprehensive security measures to protect your information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication
• Regular security audits and penetration testing

Administrative Safeguards

• Role-based access controls
• Employee training on data protection
• Background checks for personnel
• Incident response procedures

Physical Safeguards

• Secure data centers with 24/7 monitoring
• Biometric access controls
• Environmental controls and redundancy
• Secure disposal of hardware

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format
• Transfer your data to another service provider

Correction and Updates

• Update your profile information
• Correct inaccurate or incomplete data
• Request verification of data accuracy

Deletion and Restriction

• Request deletion of your personal data
• Restrict processing in certain circumstances
• Object to processing for marketing purposes

Note: Some data may be retained for legal, regulatory, or legitimate business purposes even after account closure.

We use cookies and similar technologies to:

• Remember your login credentials and preferences
• Analyze website usage and performance
• Provide personalized content and advertisements
• Enhance security and prevent fraud

You can control cookie settings through your browser, but this may affect platform functionality.

As we operate internationally, your information may be transferred to and processed in countries other than Zimbabwe. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Specific retention periods vary by data type and legal requirements, typically ranging from 7-10 years for financial records.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated policy.